The Latest

August 24, 2017
Is Your Practice in the Hands of a Qualified Office Manager??

When it comes to your office manager (OM) or office lead, it’s not a good idea to throw her into that role and expect her to just learn in the trenches. An office lead without legitimate training, or adequate resources, cannot effectively fulfill her role in the company. Even a tenured office lead needs training […]

August 17, 2017
Eaglesoft Tip #2: Use CAESY to Boost Care Acceptance With Patient Education Videos

A little while ago, I broke down how to unlock Eaglesoft’s hidden value for efficiency. You may recall that I had mentioned 2 other ways to utilize Eaglesoft to create growth. Well, here's Eaglesoft Tip #2. If you want to use Eaglesoft more effectively, utilize CAESY Cloud, Eaglesoft's on-demand patient education tool. It's the most […]

August 10, 2017
How to Give Constructive Feedback to a Sensitive Employee

Whether you’re a boss, manager, team member, or a friend, knowing how to give constructive feedback to another person is POWERFUL . . . but tricky. Especially, when the recipient is super sensitive or insecure. So, whether you're praising or criticizing, use these effective techniques to ensure the utmost efficacy of your feedback! What is […]

August 3, 2017
“Thank You” is the Simplest & Most Powerful Employee Recognition Program

Let’s jump straight to the point: 81% of Americans would work harder for a more grateful boss. Yet, how often do you even say these 2 simple words, “thank you”? Despite the overwhelming benefits to both employees and employer, many businesses overlook employee recognition programs. But note this, the biggest mistake you could make is […]

July 27, 2017
Effective Communication = Good Management & a Happy Life

There’s a reason professionals point to communication as the key to any relationship. From superiors, colleagues, and team members, to family, partners, and friends, effective communication is transformational. Truth be told, couldn’t we all afford to better ourselves for the sake of bettering our personal and work relationships? If you agree, keep reading. The single […]

July 20, 2017
Want 32 More New Patient Phone Calls Per Month?

Let’s get a couple things straight. First, 67.6% of search engine traffic goes to the first 5 results. Though, some studies suggest as high as 87%!! Second, if your practice’s website has poor SEO performance, your competition is likely ranking higher than you in Google. Which means: they’re getting your new patient phone calls each […]

July 13, 2017
How to Increase Your Hygiene Production in 5 Steps

Usually, when you ask a question, you want a clear answer. But when it comes to the web discerning what it is you’re asking and whether there’s even an answer out there for it, a clear answer isn’t always available. Even in this modern day Google world. However, when it comes to how to increase […]

July 6, 2017
A Lack of Quality Marketing: Pivoting at 30,000 Feet Up in the Air

What if I gave you $100,000 in cold, hard cash, totally tax-free, for you to invest into your business any way you saw fit. But with it came TWO RULES: You can only invest it into quality MARKETING to further scale your business. You must invest within 24 HOURS. What would you do with the […]

June 29, 2017
Top 10 KPIs to Predictively Grow Your Group Practice

Kirk Behrendt, CEO of Act Dental, and Christina Byrne, RDH, conducted a free online training covering the top 10 dental KPIs. In this episode of The Best Practices Show with Kirk Behrendt, the objective was to show you how each KPI can help you collect and use the right data to put your practice in […]

June 22, 2017
How to Engineer Team Camaraderie and High-Performance

As a practice owner, you can and should create and value camaraderie as a competitive advantage. Not only for recruiting and retaining top employees, but for improving engagement, creativity, and productivity. In fact, research shows that this connection and commitment to our team members is actually a key driver of employee performance. So, let science […]

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